Call (802) 416-0779

Your devices, repaired.Your business, wired.

OTIS LLC is a Glendale, Arizona tech shop. Walk in with a laptop, phone or PC that needs fixing or a custom build, or bring us the network, email and cloud your small business runs on.

Visit the shopBusiness IT

Enterprise-grade expertise at a neighborhood shop counter. Since 2009.

Walk-in repair

Bring it to the counter. Laptops, phones, tablets and desktops.

All repair services
J1

Laptop repair

Screens, batteries, keyboards, SSD and RAM upgrades, liquid damage.

$150/hr labor + parts
J2

Apple device repair

iPhone, iPad and Mac.

$150/hr labor + parts
J3

Google device repair

Pixel, Chromebook and Android.

$150/hr labor + parts
J4

Virus and malware cleanup

Find and remove viruses and malware.

$150/hr labor + parts
J5

Data transfer and recovery

Move files to a new device, or recover them.

$150/hr labor + parts
J6

Tune-ups

For a computer that has slowed down.

$150/hr labor + parts

$75 diagnostic, waived if you decline the quote. Labor is $150/hour plus parts, and you approve the price before work starts. Emergency service is $250/hour with a 4-hour minimum.

How a walk-in works

  1. TP1

    Drop in

    Bring the device to the shop.

  2. TP2

    $75 diagnostic

    We find the fault. Waived if you decline the quote.

  3. TP3

    Quote

    You see the price before work starts.

  4. TP4

    Fixed

    We repair it and you pick it up.

Small-business IT

For small and medium businesses. One local team for the whole stack, from the Wi-Fi to the cloud.

See business services
  • IT support and managed ITOngoing support for your people and systems.
  • Network and Wi-FiOffice networks and wireless coverage.
  • Microsoft 365 and Google WorkspaceSetup and email migrations.
  • Backup and disaster recoveryBackups and a plan for getting back up.
  • CloudAzure, AWS, Google Cloud.
  • Virtualization and virtual desktopsVMware, Omnissa Horizon, Citrix, Nutanix, Azure Virtual Desktop, Windows 365.
  • Security and compliance-aware designHardening, with familiarity with HIPAA, PCI-DSS, NIST and SOC 2.
  • Servers, storage and automationServer and storage work, PowerShell automation, reporting tools and small websites.

Custom PC builds

Tell us what it is for and your budget. We choose the parts and build it.

Gaming rigs

Built for the games you play.

$150/hr labor + partsU2

Workstations

For heavy creative and technical work.

$150/hr labor + partsU3

Office PCs

Reliable everyday machines.

$150/hr labor + partsU4

Start a build

Why OTIS

About OTIS

Enterprise-grade expertise at a neighborhood shop counter.

  • 32+ years in IT
  • Enterprise architect across finance, healthcare, government and technology
  • Led migrations for environments of 12,000+ users
  • Master of Information Systems Management and MBA
Aaron OlsenFounder
  • VMware VCP (DCV, DTM)
  • Citrix CCE-V
  • Microsoft Certified: Azure Solutions Architect Expert
  • AWS Certified Solutions Architect – Professional

Visit the shop

Address
4022 W Ross Ave, Glendale, AZ 85308
Hours
Mon–Fri 9–6 · Sat 10–4
Phone
(802) 416-0779
Email
support@otisllc.com

Questions first?

Send a message or call before you come in.

Contact OTIS